Refund policy

At HeavenLuxes, customer satisfaction is our priority. If your order arrives damaged, defective, or incorrect, we're here to help and will work to resolve the issue as quickly as possible.

14-Day Return Policy

You may request a return, replacement, or refund within 14 days of receiving your order.

To be eligible for a return, your item must:

Be unused, unopened, and in its original condition.
Be in its original packaging with all accessories included (if applicable).
Be accompanied by proof of purchase (order confirmation or receipt).

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

Opened or used skincare, cosmetic, or beauty products.
Products damaged due to misuse, negligence, or improper handling.
Products that have been opened, used, or altered after delivery, unless they arrived damaged, defective, or incorrect.
Returns requested due to a change of mind, buyer's remorse, or ordering the wrong product.
Orders shipped to an incorrect address provided by the customer.
Gift cards and promotional items.

Damaged, Defective, Incorrect, or Missing Orders

If your order arrives damaged, defective, incorrect, or with missing items or accessories, please contact us within 48 hours of delivery.

Please include:

Your order number.
Clear photos of the product and its packaging.
A brief description of the issue.

If any item or accessory is missing from your order, please notify us within 48 hours of delivery. Our support team will review your request and provide an appropriate solution, which may include a replacement, reshipment, or refund.

Our support team will review your request and, if approved, provide a replacement or refund.

Email: Info@heavenluxes.com

Phone: +1 (406) 476-4821

Return Process

To request a return:

Contact our customer support team.
Provide your order number and the reason for your request.
Wait for return authorization and further instructions.
Do not send any item back unless instructed by our support team. If a return is required, we will provide the correct return address and shipping instructions.

Returns sent without prior authorization may not be accepted.

Refunds

Once your request or returned item (if applicable) has been reviewed and approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable, unless the return is due to:

A defective product.
A damaged item.
An incorrect item shipped by HeavenLuxes.

Replacements

We only offer replacements if:

The item is damaged during transit.
The product is defective.
You receive the wrong item.
An item or accessory is missing from your order.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

A defective product.
A damaged item.
An incorrect item shipped by HeavenLuxes.

If a return is required, our support team will provide complete return instructions.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Email: support@heavenluxes.com