Privacy policy

Effective Date: August 4, 2026

At HeavenLuxes ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

Full name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through our payment providers)
Order history

Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our website
Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

Process and fulfill your orders.
Provide customer support.
Send order confirmations and shipping updates.
Improve our website, products, and services.
Prevent fraud and enhance website security.
Comply with legal obligations.
Send promotional emails or marketing communications (only where permitted by law or with your consent).

Payment Information

We do not store your complete payment card details. Payments are processed securely by trusted third-party payment providers that comply with industry security standards.

Cookies

We use cookies and similar technologies to:

Remember your preferences.
Improve website performance.
Analyze website traffic.
Personalize your shopping experience.

You can disable cookies through your browser settings; however, some website features may not function properly.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary, including:

Payment processors
Shipping and delivery partners
Website hosting providers
Analytics providers
Marketing service providers
Government authorities when required by law

These service providers are required to protect your information and use it only for authorized purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to safeguard your data, no method of online transmission or electronic storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your personal information.
Withdraw consent where applicable.
Opt out of marketing communications.

To exercise these rights, please contact us using the details below.

U.S. State Privacy Rights

Depending on your state of residence, you may have additional privacy rights under applicable U.S. state privacy laws. If you wish to exercise any applicable privacy rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.